Customer Service Excellence
The Cameroon Customer Service Excellence Awards
The Cameroon customer service excellence award is Cameroon’s premier customer experience awards program. The award recognizes customer service best practices, performance and innovations in Cameroon. It identifies people who are changing the customer experience landscape, and innovations that are transforming experiences in the country.
Celebrating Service Excellence in Cameroon.
Cameroon’s most prestigious customer service awards – run by CX Touchpoints Group
Being recognized as a leader in customer experience is a prestigious recognition that demonstrates excellence in your sector of activity. This reinforces customer trust, enhances your teams’ morale and permits you to differentiate through service excellence.
2023 Award Categories
- Customer service professional of the year.
- Customer service executive of the year.
- Customer service CEO of the year.
- The customer service team of the year award.
- Best use of insights and feedback award.
- Best digital customer experience award.
- Best employee experience award.
- Best product experience award.
- Best social and societal experience award
- Best use of technology for CX transformation.
- Leader in customer-centric innovations.
- Customers at the heart of everything – Bank.
- Customers at the heart of everything – Insurance.
- Customers at the heart of everything – Hotel & Leisure.
- Customers at the heart of everything – Hospital
- Customers at the heart of everything – Public Sector
- Customers at the heart of everything – Telco.
- Customers at the heart of everything – Energy & Gas
- Customers at the heart of everything – Transport & Logistics
- Customers at the heart of everything – Microfinance
- Customers at the heart of everything – Retail
- Customers at the heart of everything – Beauty & Wellness
The Awards Process
The start point in the awards process is reviewing and understanding the awards guideline. This guide clearly explains each category and the award process. The award process is divided into 4 activities; Entry, Selection of Finalist, Judging and Announcing Winners.
Step 1: Select up to 3 categories and register your interest.
Step 2: The awards team sends you all the official entry forms.
Step 3: Submit your entries before closing date.
Step 4: Shortlisted entries are announced.
Step 5: If you are shortlisted secure your finals place and ceremony seats within 15 days (free of charge).
Step 6: Prepare for the site visits and structured interviews on the project and initiative entered.
Step 7: The awards judges score your entry and report on site visits/interviews.
Step 8: Enjoy the ceremony and celebrate with your team.
Step 9: Receive your feedback report on how you were scored with comments.
2022 Cameroon Customer Experience Awards
Be a sponsor / Partner
Partnering is a great way to ensure your name is in front of thousands of business professionals. You’ll be seen by all the visitors to the Customer Service Awards site, the entrants and Finalists on the day of the Awards Finals and via social media and press coverage on our Customer Experience Magazine.
The Awards Night.
The awards gala will be a red-carpet event in Douala, the heart of the economic capital of Cameroon. Winners will be handed trophies and allowed to express their feelings about the award. You can request for an invitation to this red carpet event below.
Meet our 2022 Judges
The award judges come from different industries and bring with them specific view points and competencies. They will the award submissions using a well structured evaluation criterion in compliance with the awards process.