Customer Service Excellence


2022 Cameroon Customer Service Excellence Awards

The Cameroon customer service excellence award is Cameroon’s premier customer experience awards program. The award recognizes customer service best practices, performance and innovations in Cameroon. It identifies people who are changing the customer experience landscape, and innovations that are transforming experiences in the country. 

Celebrating Service Excellence in Cameroon.

Cameroon’s most prestigious customer service awards – run by CX Touchpoints Group

Being recognized as a leader in customer experience is a prestigious recognition that demonstrates excellence in your sector of activity. This reinforces customer trust, enhances your teams’ morale and permits you to differentiate through service excellence.

Entries open.

March 15th 2022

Entries Closed.

Oct 30th 2022 (Extended to Dec 31st 2022)

Finalist Announced

January 10th 2023

Finalist Judging Completed.

Jan 23rd 2023

Winners Announced (Awards Gala)

New date to be announced: Hôtel La Falaise Bonapriso (5pm - 9:30 Pm)

2022 Award Categories

Individual Categories

  • Customer service professional of the year.
  • Customer Service Executive of the year.
  • Customer service CEO of the year.

Organization Categories

  • The customer service team of the year award.
  • The customer service organization of the year award – Government / Not for profit.
  • The customer service organization of the year award – Hospitality Industry.
  • Best use of insights and feedback Award.
  • Best digital customer experience Award.
  • Best employee experience in crisis award.
  • Customers at the heart of everything – Financial services.

The Awards Process

The start point in the awards process is reviewing and understanding the awards guideline. This guide clearly explains each category and the award process. The award process is divided into 4 activities; Entry, Selection of Finalist, Judging and Announcing Winners.

2022 Cameroon Customer Experience Awards

Be a sponsor / Partner

Partnering is a great way to ensure your name is in front of thousands of business professionals. You’ll be seen by all the visitors to the Customer Service Awards site, the entrants and Finalists on the day of the Awards Finals and via social media and press coverage on our Customer Experience Magazine.

The Awards Night.

The awards gala will be a red-carpet event in Douala, the heart of the economic capital of Cameroon.  Winners will be handed trophies and allowed to express their feelings about the award. You can request for an invitation to this red carpet event below.


Invitation Only




New Date to be Announced


Hôtel La Falaise Bonapriso

Meet our 2022 Judges

The award judges come from different industries and bring with them specific view points and competencies. They will the award submissions using a well structured evaluation criterion in compliance with the awards process.  

Kpunsa F. Mbinkar
Fotabe Elmine , DBA
Sundjoh Fabien, PhD
Karine Kondo
Anita Ekokobe
Nyuykonge Charles, PhD
Adeline Sede
Maboh M Nkwati, PhD
Maurice Kaki
Kisito Nguene N.


A peek into our Past Awards