Customer Service Excellence


The Cameroon Customer Service Excellence Awards

The Cameroon customer service excellence award is Cameroon’s premier customer experience awards program. The award recognizes customer service best practices, performance and innovations in Cameroon. It identifies people who are changing the customer experience landscape, and innovations that are transforming experiences in the country. 

Celebrating Service Excellence in Cameroon.

Cameroon’s most prestigious customer service awards – run by CX Touchpoints Group

Being recognized as a leader in customer experience is a prestigious recognition that demonstrates excellence in your sector of activity. This reinforces customer trust, enhances your teams’ morale and permits you to differentiate through service excellence.

NEXT Entries open.

August 1st 2023

Entries Closed.

Nov 30th 2023

Finalist Announced

December 11th 2023

Finalist Judging Completed.

Jan 19th 2024

Winners Announced (Awards Gala)

Friday, Jan 26th 2024

2023 Award Categories

Individual Categories

  1. Customer service professional of the year.
  2. Customer service executive of the year.
  3. Customer service CEO of the year.

Organization Categories

  1. The customer service team of the year award.
  2. Best use of insights and feedback award.
  3. Best digital customer experience award.
  4. Best employee experience award.
  5. Best product experience award.
  6. Best social and societal experience award
  7. Best use of technology for CX transformation.
  8. Leader in customer-centric innovations.
  9. Customers at the heart of everything – Bank.
  10. Customers at the heart of everything – Insurance.
  11. Customers at the heart of everything – Hotel & Leisure.
  12. Customers at the heart of everything – Hospital
  13. Customers at the heart of everything – Public Sector
  14. Customers at the heart of everything – Telco.
  15. Customers at the heart of everything – Energy & Gas
  16. Customers at the heart of everything – Transport & Logistics
  17. Customers at the heart of everything – Microfinance
  18. Customers at the heart of everything – Retail
  19. Customers at the heart of everything – Beauty & Wellness

The Awards Process

The start point in the awards process is reviewing and understanding the awards guideline. This guide clearly explains each category and the award process. The award process is divided into 4 activities; Entry, Selection of Finalist, Judging and Announcing Winners.

2022 Cameroon Customer Experience Awards

Be a sponsor / Partner

Partnering is a great way to ensure your name is in front of thousands of business professionals. You’ll be seen by all the visitors to the Customer Service Awards site, the entrants and Finalists on the day of the Awards Finals and via social media and press coverage on our Customer Experience Magazine.

The Awards Night.

The awards gala will be a red-carpet event in Douala, the heart of the economic capital of Cameroon.  Winners will be handed trophies and allowed to express their feelings about the award. You can request for an invitation to this red carpet event below.


Invitation Only




New Date to be Announced


Hôtel La Falaise Bonapriso

Meet our 2022 Judges

The award judges come from different industries and bring with them specific view points and competencies. They will the award submissions using a well structured evaluation criterion in compliance with the awards process.  

Fotabe Elmine , DBA
Sundjoh Fabien, PhD
Karine Kondo
Anita Ekokobe
Nyuykonge Charles, PhD
Adeline Sede
Maboh M Nkwati, PhD
Kpunsa F. Mbinkar
Kisito Nguene N.

2022 Awards

Hotel Résidence La Falaise, douala – 17.03.2023

2017 Awards