The Cameroon Customer Service Excellence Awards
The Cameroon customer service excellence award is Cameroon’s premier customer experience awards program. The award recognizes customer service best practices, performance and innovations in Cameroon. It identifies people who are changing the customer experience landscape, and innovations that are transforming experiences in the country.
Celebrating Service Excellence in Cameroon.
Cameroon’s most prestigious customer service awards – run by CX Touchpoints Group
Being recognized as a leader in customer experience is a prestigious recognition that demonstrates excellence in your sector of activity. This reinforces customer trust, enhances your teams’ morale and permits you to differentiate through service excellence.
NEXT Entries open.
August 1st 2023
Entries Closed.
Nov 30th 2023
Finalist Announced
December 11th 2023
Finalist Judging Completed.
Jan 19th 2024
Winners Announced (Awards Gala)
Friday, Jan 26th 2024
2023 Award Categories
Individual Categories
- Customer service professional of the year.
- Customer service executive of the year.
- Customer service CEO of the year.
Organization Categories
- The customer service team of the year award.
- Best use of insights and feedback award.
- Best digital customer experience award.
- Best employee experience award.
- Best product experience award.
- Best social and societal experience award
- Best use of technology for CX transformation.
- Leader in customer-centric innovations.
- Customers at the heart of everything – Bank.
- Customers at the heart of everything – Insurance.
- Customers at the heart of everything – Hotel & Leisure.
- Customers at the heart of everything – Hospital
- Customers at the heart of everything – Public Sector
- Customers at the heart of everything – Telco.
- Customers at the heart of everything – Energy & Gas
- Customers at the heart of everything – Transport & Logistics
- Customers at the heart of everything – Microfinance
- Customers at the heart of everything – Retail
- Customers at the heart of everything – Beauty & Wellness
The Awards Process
The start point in the awards process is reviewing and understanding the awards guideline. This guide clearly explains each category and the award process. The award process is divided into 4 activities; Entry, Selection of Finalist, Judging and Announcing Winners.
Step 1: Select up to 3 categories and register your interest.
Step 2: The awards team sends you all the official entry forms.
Step 3: Submit your entries before closing date.
Step 4: Shortlisted entries are announced.
Step 5: If you are shortlisted secure your finals place and ceremony seats within 15 days (free of charge).
Step 6: Prepare for the site visits and structured interviews on the project and initiative entered.
Step 7: The awards judges score your entry and report on site visits/interviews.
Step 8: Enjoy the ceremony and celebrate with your team.
Step 9: Receive your feedback report on how you were scored with comments.
The announcement and notification of the finalist is the first part of the judging process. The selection process of the finalist will be based on an initial scoring using preset criteria for each category. Each entry is scrutinized and scored by independent judges.
- Nomination evaluation
The judging committee evaluates all submissions and makes a shortlist of 3-5 organizations or individuals per category.
- Site Visits of finalist (Organization Category)
The judging committee will effectuate site visits to observe, ask questions and get a first-hand assessment of the nominee. During these visits, finalists get to showcase their projects, activities or actions.
- Interviews with the finalist (Individual Category)
The judging committee will interview the finalist of the individual category either onsite or online. These structured interviews are meant to provide finalists with an opportunity to showcase their expertise, passion and fit for the categories nominated.
- Judging committee brainstorming session
After the site visits, interviews and scoring of nominees’ judges will hold a brainstorming session to review each category and do a final scoring of each finalist based on a preset evaluation criterion for each category.
- Independent review
The final scoring of the finalist will be independently reviewed by an auditing firm to ensure that the due diligence was followed and the award process strictly respected. Names of winners will then be handed to the host of the awards gala.
Winners of the different categories will be announced during the awards gala. The awards gala will be a red carpet event in Douala, the heart of the economic capital of Cameroon. Winners will be handed trophies and allowed to express their feelings about the award. Short videos would be played to showcase the finalists’ activities, projects or programs that have permitted them to be finalists.
2022 Cameroon Customer Experience Awards
Be a sponsor / Partner
Partnering is a great way to ensure your name is in front of thousands of business professionals. You’ll be seen by all the visitors to the Customer Service Awards site, the entrants and Finalists on the day of the Awards Finals and via social media and press coverage on our Customer Experience Magazine.
The Awards Night.
The awards gala will be a red-carpet event in Douala, the heart of the economic capital of Cameroon. Winners will be handed trophies and allowed to express their feelings about the award. You can request for an invitation to this red carpet event below.
Ticket
Invitation Only
Seats
000
Date
New Date to be Announced
Venue
Hôtel La Falaise Bonapriso
Meet our 2022 Judges
The award judges come from different industries and bring with them specific view points and competencies. They will the award submissions using a well structured evaluation criterion in compliance with the awards process.
2022 Awards
Hotel Résidence La Falaise, douala – 17.03.2023
2017 Awards
HOTEL VALLEE DES PRINCES DOUALA, 06.10.2017
